Moral Lessons From Liberty Mutual
The insurance company Liberty Mutual made a commercial called “Doing The Right Thing.” In the commercial, various people are shown doing a kind act toward someone else. The sub-theme given to the commercial is, “Doing the right thing and doing the easy thing are rarely the same.” After watching the commercial — which you can … Read more
Povera News and Consumer Success
Another AT&T subscriber, Sherry, was able to cancel her subscription without paying excessive fees that normally accompany cancellation. Sherry read the letter I wrote (CONSUMER LETTERS: Your Cell Phone Cancellation Fee is Disloyal and Wrong) to Ralph de la Vega, the president and CEO of AT&T Mobility, on PoveraNews.com, and contacted me to get more … Read more
Eat! Spend! Jump! Next Jump!
The Customer Success Team at Next Jump, Inc. want you to know that they’re looking out for you. If you ever converse with them via email, you might experience them wishing you a nice evening, using words like “kind regards” — although they don’t seem intent on kindly regarding you enough to give you their … Read more
Missing Price Link Found at CenturyLink
After much confusion, CenturyLink, America’s third-largest telecommunications provider, turns out to be more guilty of poor employee training than deceptive price scheming. It all started when I asked a CenturyLink customer service representative why the company charges a high-speed Internet subscriber $2 more per month — $6.95 instead of $4.95 — to lease a modem … Read more
