Another AT&T subscriber, Sherry, was able to cancel her subscription without paying excessive fees that normally accompany cancellation. Sherry read the letter I wrote (CONSUMER LETTERS: Your Cell Phone Cancellation Fee is Disloyal and Wrong) to Ralph de la Vega, the president and CEO of AT&T Mobility, on PoveraNews.com, and contacted me to get more … Read more
A letter to Ralph de la Vega, President and CEO of AT&T Mobility and Consumer Markets. I wrote this email and received this response from Karen Johnson, Customer Appeals Manager. Policy Change. We didn’t pay that fee.